Customer Success Manager - Enterprise - Remote

Overview

As the first US-based hire on FlutterFlow’s customer success team, you will play a crucial role in supporting the Enterprise segment and ensuring long-term customer satisfaction.

In Short

• Manage enterprise accounts and foster strong relationships.
• Guide customers through onboarding and training.
• Demonstrate value and ROI of the platform.
• Monitor account health to prevent churn.
• Collaborate with Sales, Product, and Engineering teams.

Requirements

• 3+ years in managing enterprise accounts in a SaaS or tech environment.
• Ability to explain technical aspects of low-code/no-code platforms.
• Strong analytical skills for tracking success metrics.
• Proactive in identifying challenges and providing solutions.
• Willingness to travel quarterly for team summits.

Benefits

• Significant autonomy to shape customer success strategy.
• Opportunity to directly impact company growth.
• Work in a rapidly changing startup environment.