Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers' success and driving business growth. You will foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

In Short

• Oversee a portfolio of approximately 20 enterprise clients.
• Foster deep and strategic relationships with customers.
• Continuously analyze and improve the customer journey.
• Drive renewal and expansion efforts.
• Track and be driven by broader Customer Success team KPIs.
• Leverage data and analytics for decision-making.
• Collaborate with sales, marketing, product, and engineering teams.
• Lead project and stakeholder management efforts.
• Build and configure the Cresta product for customers.

Requirements

• Fantastic written and verbal communicator.
• Ability to manage complex internal and external processes.
• Autonomy and scalability in handling tasks.
• Go-To-Market experience in customer success.
• Willingness to travel (~25%) and engage with customers in EST - PST time zones.

Benefits

• Variety of medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Lunch reimbursement for in-office employees.
• Flexible PTO.