Strategic Solutions Engineer, East - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

In Short

• Partner with a Sales Director to showcase Cresta's power to potential customers.
• Provide technical insights and solutioning to stakeholders.
• Conduct product demos and manage technical validation activities.
• Help develop business cases during the sales cycle.
• Act as a liaison between sales, customers, and technical teams.
• Lead discovery calls and build product demos.
• Drive adoption by training managers and users.
• Translate use cases into technical solutions.
• Run ROI workshops to create financial business cases.
• Provide feedback to product management.

Requirements

• 7+ years in customer-facing roles, with 1–3 years in technical pre-sales.
• Expertise with Conversational AI and CCaaS platforms.
• Strong work ethic and enthusiasm in client engagement.
• Meticulous presentation and demo preparation.
• Natural problem-solver and resourceful collaborator.
• Fast learner with a passion for new technology.
• Experience with Salesforce.com and enterprise SaaS.
• Embody core Operating Principles.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Paid parental leave.
• Retirement savings plan.
• Remote work setup budget.
• Monthly wellness stipend.
• In-office meal program for onsite employees.