Senior Strategic Customer Success Manager - East - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

In Short

• Join Cresta as a Senior Strategic Customer Success Manager.
• Ensure customer success and drive business growth.
• Act as a trusted advisor for high-value customer relationships.
• Lead strategic initiatives and mentor team members.
• Drive renewal and expansion efforts for customer value.
• Collaborate with multiple teams to enhance customer experience.
• Regularly interface with various customer levels.
• Build and configure the Cresta product for customers.
• Willingness to travel and conduct video calls with customers.
• 4-6 years of experience in Customer Success or similar roles.

Requirements

• Experience in Customer Success, Account Management in SaaS.
• Excellent written and verbal communication skills.
• Highly organized with complex processes management.
• Autonomous in data analysis and software configuration.
• Willing to travel (~25%) and work across time zones.

Benefits

• Medical, dental, and vision plans for employees and families.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Flexible PTO.