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Senior Customer Success Manager, Strategic (East) - Remote

Posted 9 weeks ago
Customer Service
Full Time
US

Overview

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. We are looking for an experienced customer success person to join our team as a Senior Customer Success Manager, taking ownership of relationships with our Strategic clients and leading their program strategy.

In Short

  • Ownership of relationships with Strategic clients
  • Lead program strategy in a consultative and data-driven fashion
  • Run all facets of acquisition and messaging programs
  • Coordinate with Sales, Technical Account Managers, and New Product Specialists
  • Accurate revenue and renewal forecasting
  • Design and implement strategic account plans
  • Identify opportunities to expand customer suite of products
  • Represent Attentive at in-person meetings and events
  • Maximize value for customers while retaining and growing revenue
  • Work through every part of the client lifecycle

Requirements

  • Experience in customer success or account management
  • Strong analytical and data-driven decision-making skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple clients and projects simultaneously
  • Proven track record of achieving revenue targets
  • Familiarity with SMS and email marketing
  • Ability to work collaboratively with cross-functional teams
  • Strong problem-solving skills
  • Experience in a fast-paced, high-growth environment
  • Willingness to travel for client meetings and events

Benefits

  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits
  • Flexible work environment
  • Opportunities for professional development
  • Collaborative and inclusive company culture
  • Access to cutting-edge technology and tools
  • Work with leading global brands
  • Recognition for hard work and achievements
  • Participation in company events and functions
  • Supportive team environment
Attentive logo

Attentive

Attentive is a pioneering company in AI-driven marketing, transforming how businesses engage with their customers through a mobile-first, conversational commerce platform. By leveraging advanced technology, Attentive enables brands to deliver hyper-personalized messages at scale, driving significant online revenue for notable clients such as CB2, Urban Outfitters, and Wyndham Resort. Recognized for its rapid growth by Deloitte’s Fast 500 and Forbes Cloud 100, Attentive is committed to enhancing customer interactions across multiple channels. The company fosters a collaborative and inclusive culture, encouraging innovation and strategic thinking among its employees.

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