Senior Customer Success Manager, Strategic (East) - Remote

Overview

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. We are looking for an experienced customer success person to join our team as a Senior Customer Success Manager, taking ownership of relationships with our Strategic clients and leading their program strategy.

In Short

• Ownership of relationships with Strategic clients
• Lead program strategy in a consultative and data-driven fashion
• Run all facets of acquisition and messaging programs
• Coordinate with Sales, Technical Account Managers, and New Product Specialists
• Accurate revenue and renewal forecasting
• Design and implement strategic account plans
• Identify opportunities to expand customer suite of products
• Represent Attentive at in-person meetings and events
• Maximize value for customers while retaining and growing revenue
• Work through every part of the client lifecycle

Requirements

• Experience in customer success or account management
• Strong analytical and data-driven decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple clients and projects simultaneously
• Proven track record of achieving revenue targets
• Familiarity with SMS and email marketing
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving skills
• Experience in a fast-paced, high-growth environment
• Willingness to travel for client meetings and events

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health benefits
• Flexible work environment
• Opportunities for professional development
• Collaborative and inclusive company culture
• Access to cutting-edge technology and tools
• Work with leading global brands
• Recognition for hard work and achievements
• Participation in company events and functions
• Supportive team environment