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Senior Customer Success Manager, Strategic (East) - Remote

Posted 9 weeks ago

Overview

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. We are looking for an experienced customer success person to join our team as a Senior Customer Success Manager, taking ownership of relationships with our Strategic clients and leading their program strategy.

In Short

  • Ownership of relationships with Strategic clients
  • Lead program strategy in a consultative and data-driven fashion
  • Run all facets of acquisition and messaging programs
  • Coordinate with Sales, Technical Account Managers, and New Product Specialists
  • Accurate revenue and renewal forecasting
  • Design and implement strategic account plans
  • Identify opportunities to expand customer suite of products
  • Represent Attentive at in-person meetings and events
  • Maximize value for customers while retaining and growing revenue
  • Work through every part of the client lifecycle

Requirements

  • Experience in customer success or account management
  • Strong analytical and data-driven decision-making skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple clients and projects simultaneously
  • Proven track record of achieving revenue targets
  • Familiarity with SMS and email marketing
  • Ability to work collaboratively with cross-functional teams
  • Strong problem-solving skills
  • Experience in a fast-paced, high-growth environment
  • Willingness to travel for client meetings and events

Benefits

  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits
  • Flexible work environment
  • Opportunities for professional development
  • Collaborative and inclusive company culture
  • Access to cutting-edge technology and tools
  • Work with leading global brands
  • Recognition for hard work and achievements
  • Participation in company events and functions
  • Supportive team environment

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