Senior Customer Success Manager - East - Remote

Overview

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. We are seeking an exceptional Customer Success Manager to join our team, preferably based on the East Coast or in Eastern Time.

In Short

• Join a dynamic team focused on customer success.
• Build and maintain strong relationships with enterprise customers.
• Ensure customers maximize the value of our solutions.
• Deliver exceptional customer experiences.
• Work in a growing company with a focus on innovation.
• Preferably based on the East Coast or in Eastern Time.
• Contribute to a culture of diversity, equity, and inclusion.
• Engage with recognizable brands across the globe.
• Support the entire CX software development lifecycle.
• Be part of a team that values integrity and curiosity.

Requirements

• Experience in customer success or relationship management.
• Strong communication and interpersonal skills.
• Ability to understand and convey technical solutions.
• Passion for delivering exceptional customer experiences.
• Experience working with enterprise customers.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills.
• Familiarity with CX software solutions is a plus.
• Willingness to learn and adapt in a dynamic environment.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Opportunity to work with leading brands.
• Dynamic and inclusive work environment.
• Focus on personal and professional growth.
• Engagement in innovative projects.
• Supportive team culture.
• Commitment to employee well-being.
• Access to resources for continuous learning.
• Flexible working arrangements.
• Participation in a values-driven organization.
• Contributions to a positive customer experience.