Senior Customer Success Manager - Remote

Overview

Altura is an ambitious SaaS startup that simplifies bid management for organizations through its AI-driven platform. We are seeking a Senior Customer Success Manager to strengthen our growing team and ensure the success and satisfaction of our enterprise clients.

In Short

• Build and maintain strong relationships with enterprise clients.
• Understand client needs through detailed analysis.
• Identify upsell opportunities to drive revenue growth.
• Promote customer satisfaction through proactive support.
• Resolve client inquiries effectively by collaborating with internal teams.
• Develop deep product knowledge to convey value to clients.
• Act as a feedback loop for product development insights.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• Minimum 3 years of experience in Customer Success or relevant commercial roles.
• Proven track record managing enterprise-level accounts.
• Excellent communication and interpersonal skills in Dutch and English.
• Ability to work effectively with multidisciplinary teams.
• Results-oriented with a focus on exceeding customer expectations.
• Basic knowledge of ISO 27001 is essential.

Benefits

• Work at an AI-driven SaaS startup scaling to a scale-up.
• 40 hours per week.
• Competitive salary and Virtual Stock Units (VSUs).
• 26 vacation days.
• Access to necessary tools and tech stack.
• Flexible work hours and arrangements.
• Company outings and fun activities.
• Budget for courses and development.
• MacBook provided.
• Hybrid work model with 2 days in the Amsterdam office.