Remote Otter LogoRemoteOtter

Senior Customer Success Manager - Remote

Posted Yesterday

Overview

As a Senior Customer Success Manager at Handshake, you will ensure our education partners are healthy, happy, successful, and retained by creating repeatable and reusable tactics for driving engagement.

In Short

  • Manage core and executive relationships for key strategic partners.
  • Drive renewals and expansions to build trust and advocacy.
  • Own the customer journey from onboarding to optimization.
  • Collaborate internally with sales and product teams.
  • Demonstrate deep product knowledge to consult partners.
  • Track partner health and collaborate with product teams.
  • Act as the primary liaison for your region.
  • Expand product adoption and drive value for partners.

Requirements

  • 5+ years of experience in Customer Success.
  • Proven experience with SaaS.
  • Excellent written and verbal communication skills.
  • Ability to thrive in high-pressure situations.
  • Strong analytical skills with data reporting.
  • High level of intellectual curiosity.
  • Ability to think critically about customer needs.
  • Fluency in German and English.

Benefits

  • Equity and ownership in a fast-growing company.
  • 16 weeks of paid parental leave for birth giving parents.
  • Comprehensive medical, dental, and vision policies.
  • $500 home office stipend for creating a workspace.
  • $2,000 stipend for learning and development.
  • Monthly internet stipend and a new MacBook.
  • Flexible time off policy and various holidays.
  • Opportunities for team bonding and offsites.

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