Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Handshake, you will ensure our education partners are healthy, happy, successful, and retained by creating repeatable and reusable tactics for driving engagement.

In Short

• Manage core and executive relationships for key strategic partners.
• Drive renewals and expansions to build trust and advocacy.
• Own the customer journey from onboarding to optimization.
• Collaborate internally with sales and product teams.
• Demonstrate deep product knowledge to consult partners.
• Track partner health and collaborate with product teams.
• Act as the primary liaison for your region.
• Expand product adoption and drive value for partners.

Requirements

• 5+ years of experience in Customer Success.
• Proven experience with SaaS.
• Excellent written and verbal communication skills.
• Ability to thrive in high-pressure situations.
• Strong analytical skills with data reporting.
• High level of intellectual curiosity.
• Ability to think critically about customer needs.
• Fluency in German and English.

Benefits

• Equity and ownership in a fast-growing company.
• 16 weeks of paid parental leave for birth giving parents.
• Comprehensive medical, dental, and vision policies.
• $500 home office stipend for creating a workspace.
• $2,000 stipend for learning and development.
• Monthly internet stipend and a new MacBook.
• Flexible time off policy and various holidays.
• Opportunities for team bonding and offsites.