Contractor, Support Specialist - Remote

Overview

Handshake is looking to bring on a Support Specialist, Contractor to provide support to our employer, student, and career services users. This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs.

In Short

• Remote work available for U.S. residents in specified states.
• 40 hours per week, Monday through Friday, 8am - 5pm in your time zone.
• Provide email and phone support to Handshake customers.
• Resolve questions, bugs, feedback, and general inquiries.
• Maintain a standard level of excellence in customer support experience.
• Utilize internal tools for issue management between teams.
• Contribute to improving customer experience and team operations.
• Comfort with technical tools and concepts required.
• Strong communication skills needed for complex topics.
• Desire to help users build their careers.

Requirements

• Located in specified U.S. states for remote work.
• Ability to learn technical tools quickly.
• Excellent verbal and written communication skills.
• Strong teamwork and collaboration skills.
• High attention to detail and critical thinking abilities.
• Experience in customer support or related fields preferred.
• Growth mindset and eagerness to learn.
• Experience with Zendesk is a plus.
• Passion for helping others and promoting diversity.
• Must be able to provide a regular schedule for assistance.

Benefits

• Opportunity for contract extension or conversion to a permanent role.
• Work in a supportive and collaborative environment.
• Be part of a mission-driven company focused on democratizing opportunity.
• Flexible remote work options.
• Access to a large network of career resources.