Contractor Support Specialist - Remote

Overview

The Contractor Support Role is responsible for serving the contractor base for Microf by providing outstanding customer service both on incoming and external calls, ensuring a positive experience.

In Short

• Provide excellent customer service by responding to contractor calls.
• Adhere to service level targets within the SLA.
• Communicate professionally and efficiently.
• Document contractor interactions promptly.
• Utilize computer systems for contractor information.
• Support and educate contractors.
• Troubleshoot system issues.
• Collaborate with sales, operations, and compliance departments.
• Assist in process development and documentation.
• Take on additional administrative tasks as needed.

Requirements

• Strong customer service orientation.
• Ability to communicate effectively.
• Attention to detail.
• Experience with documentation and record-keeping.
• Problem-solving skills.
• Familiarity with computer systems.
• Ability to work collaboratively.
• Experience in administrative tasks.

Benefits

• Opportunity to work remotely.
• Supportive team environment.
• Professional development opportunities.
• Flexible working arrangements.