Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Proof, you will be responsible for building strategic relationships with key accounts, driving product adoption, and ensuring customer satisfaction through effective engagement strategies.

In Short

• Build strategic relationships with key accounts.
• Drive product adoption and customer engagement.
• Collaborate with cross-functional teams to enhance platform usage.
• Analyze customer data to identify trends and opportunities.
• Conduct Business Reviews to ensure customer value realization.
• Advocate for customer needs across various departments.
• Maximize customer value through effective onboarding processes.
• Monitor contract renewals and upsell strategies.
• Provide technical and product support to customers.
• Develop resources to help customers utilize products effectively.

Requirements

• 8+ years of client management experience.
• A Bachelor's Degree.
• Strong project management skills.
• Experience in Customer Success or product adoption roles.
• Ability to work with complex, multi-divisional customers.
• Self-starter with a proactive attitude.
• Curiosity and a desire to understand customer needs.
• Technical proficiency with APIs and integrations.
• Strong communication and leadership skills.
• Proven relationship-building skills with senior executives.

Benefits

• Medical, dental, and vision benefits.
• Life insurance and disability coverage.
• 401k Plan with a 4% match.
• Unlimited sick and vacation time.
• 14 paid company holidays.
• 2 company Chillax weeks.
• 12 weeks of paid parental leave.
• 4-week sabbatical after 5 years.
• Monthly work from home stipend.
• Professional development credit and wellness reimbursement.