Senior Customer Success Manager - East - Remote

Overview

The Senior Customer Success Manager at Sprinklr is responsible for ensuring customer satisfaction and success by managing relationships, driving product adoption, and delivering value to clients.

In Short

• Manage customer relationships and expectations.
• Drive customer adoption and engagement with Sprinklr products.
• Develop and implement customer success plans.
• Analyze customer data to identify improvement opportunities.
• Collaborate with sales and cross-functional teams.
• Provide thought leadership and strategic advice to clients.
• Track customer health metrics and manage risks.
• Facilitate training and support for customers.
• Advocate for customer needs within Sprinklr.
• Stay informed on industry trends and competitive landscape.

Requirements

• Minimum of 6 years in Customer Success or related fields.
• Experience with enterprise clients and transformational programs.
• Strong analytical skills and ability to interpret data.
• Excellent communication and presentation skills.
• Experience with marketing automation and AI solutions.
• Proven program management skills.
• Willingness to travel 25-50% of the time.
• Project Management Professional certification is a plus.
• Bachelor’s degree or relevant experience.

Benefits

• Comprehensive health plans and well-being programs.
• Flexible paid time off and holidays.
• 401k plan with company contributions.
• Generous caregiver and parental leaves.
• Life and disability insurance.
• Access to continuous learning opportunities.
• Commitment to diversity and inclusion in the workplace.
• Employee-centric culture promoting personal and professional growth.
• Discretionary bonus and commission plans.
• Equity plan eligibility based on role.