Senior Principal Project Manager – CCaaS / SaaS - Remote

Overview

Sprinklr is a leading enterprise software company for all customer-facing functions, seeking an experienced Global Program Manager to lead the global rollout of its SaaS & CCaaS products.

In Short

• Lead large-scale global programs for SaaS & CCaaS products.
• Oversee planning, execution, and delivery aligned with strategic objectives.
• Engage with stakeholders for clear communication on program goals.
• Manage resources effectively across regions and functions.
• Identify and mitigate program risks.
• Monitor program performance and report on progress.
• Ensure compliance with regulations and organizational policies.
• Manage program budgets and expenditures.
• Mentor program teams for project success.
• Implement continuous improvement initiatives.

Requirements

• Bachelor's degree in related field preferred.
• 7-10 years of experience in program management.
• PMP, PMI-ACP, or equivalent certification desirable.
• Strong understanding of SaaS and CCaaS technologies.
• Excellent leadership and communication skills.
• Strong analytical and problem-solving skills.
• Ability to adapt in a fast-paced environment.
• Experience in negotiation and conflict management.
• Emotional intelligence and collaboration skills.
• Critical thinking and resilience.

Benefits

• Opportunity to lead a high-impact global program.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Professional development and growth opportunities.
• Comprehensive health plans and well-being programs.
• 401k plan with company contributions.
• Flexible paid time off and generous parental leaves.
• Access to continuous learning opportunities.
• Commitment to diversity and inclusion.
• Support for employee well-being and mental health.