Senior Customer Success Manager - Core (Ads, Social, Marketing) - Remote

Overview

The Senior Customer Success Manager will be responsible for driving adoption, value realization, and long-term success for Sprinklr's strategic customers in the Marketing, Social, and Advertising product suite.

In Short

• Act as a trusted advisor for Sprinklr’s Core suite.
• Lead the technical relationship with customers.
• Ensure onboarding and value expansion across multiple teams.
• Conduct audits and provide recommendations for platform use.
• Coordinate cross-functional teams to address technical challenges.
• Deliver enablement tailored to stakeholder needs.
• Identify blockers to adoption and create corrective action paths.
• Serve as a feedback loop to Product and Engineering teams.
• Support growth and commercial opportunities with Sales teams.
• Build relationships with executive stakeholders.

Requirements

• Bachelor’s degree in Marketing, Communications, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting.
• Deep experience in campaign setup and media planning.
• Strong understanding of omnichannel marketing strategy.
• Ability to optimize workspace in complex environments.
• Executive-level presentation and management skills.
• Data fluency to interpret product usage and marketing KPIs.
• Experience with digital transformation projects.
• Strong relationship-building skills.
• Proactive problem-solving abilities.

Benefits

• Comprehensive health plans and well-being programs.
• 401k plan with company contributions.
• Flexible paid time off and generous parental leaves.
• Life and disability insurance.
• Access to continuous learning opportunities.