Senior Core Customer Success Manager - Remote

Overview

This is an exciting opportunity to join Remote as a Senior Core Customer Success Manager, where you will make a personal difference in the global employment space by ensuring the highest level of customer satisfaction and managing complex client relationships.

In Short

• Join Remote as a Senior Core Customer Success Manager.
• Manage complex, large, or high-potential customers.
• Mentor and manage less senior Customer Success team members.
• Ensure the highest level of customer satisfaction.
• Identify upselling and cross-selling opportunities.
• Develop strategic plans with measurable KPIs.
• Engage with customer stakeholders regularly.
• Coordinate small customer projects.
• Maintain knowledge of market trends.
• Work fully remote.

Requirements

• Experience in Senior/Enterprise Customer Success Management.
• Ability to manage complex large clients autonomously.
• Strong communication and presentation skills.
• Proven track record of building relationships with senior customer executives.
• Fluent written and spoken English.
• Experience mentoring new team members.
• Ability to understand business requirements and technical problems.
• Experience in remote work is a plus.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.