Senior Customer Success Manager - Remote

Overview

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.

In Short

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.
• Support Varicent’s Strategic Customers as a Senior Customer Success Manager.
• Drive success planning, adoption, change management, renewal and expansion activities.
• Engage during the sales cycle for early Success Planning.
• Provide training and coaching to the broader CSM team.
• Develop strong relationships with Business Decision Makers (BDMs).
• Document Customer success criteria and interactions in systems of record.

Requirements

• 12+ years of experience in business value consulting.
• 5+ years of experience delivering Value Realization Workshops.
• Familiarity with SPM products such as Varicent, Anaplan, or Xactly.
• Proven ability to map customer’s business process to product capability.
• Experience in driving transformation through effective change management.
• Facilitation skills required.
• Experience with revenue impacting business applications.
• Strong executive engagement skills.
• Strong interpersonal skills to establish Trusted Advisor relationships.
• Bachelor's degree preferred in IT/business/finance.

Benefits

• Opportunity to work with a diverse and innovative team.
• Supportive environment for personal and professional growth.
• Engagement with global industry leaders.
• Chance to lead in redefining revenue optimization.
• Access to cutting-edge SaaS solutions.