Senior Customer Success Manager - Remote

Overview

As a Customer Success Manager at Bluecore, you will support and strategize with enterprise e-commerce marketing teams, ensuring customer satisfaction and retention.

In Short

• Drive performance marketing for retail e-commerce customers.
• Implement and manage Matech SaaS solutions.
• Understand email, SMS, and digital marketing operations.
• Manage customer experience and overall health.
• Optimize customer use of Bluecore solutions.
• Collaborate with internal teams for new capabilities.
• Present data-driven recommendations to customers.
• Apply strong program management skills.

Requirements

• BA/BS degree and 4+ years of relevant experience.
• Brand-side retail or digital marketing experience required.
• Experience in customer success or account management.
• Knowledge of digital marketing solutions and online analytics.
• Willingness to travel at least 20% of the time.
• Self-starter with strong teamwork skills.

Benefits

• Competitive salary with equity and benefits.
• Opportunities for professional development.
• Flexible work environment.
• Inclusive company culture.
• Remote work options.