Senior Customer Success Manager - Remote

Overview

This role involves supporting mid-sized customers by optimizing their Weavix experience, driving adoption, and ensuring long-term retention through various strategies and engagement with stakeholders.

In Short

• Identify at-risk accounts and implement retention strategies.
• Collaborate with executive sponsors to develop save strategies.
• Analyze churn reasons and conduct post-mortem analyses.
• Build relationships with key stakeholders and decision-makers.
• Drive usage of Weavix functionalities and ensure measurable impact.
• Support upsell and cross-sell opportunities within growth accounts.
• Monitor and report on account health during quarterly reviews.
• Conduct Quarterly Business Reviews to ensure adoption.
• Gather and analyze customer feedback for product improvement.
• Standardize customer success processes for efficiency.

Requirements

• 5+ years of Customer Success Management experience in B2B SaaS.
• Strong stakeholder management skills.
• Proven track record in reducing churn and managing customer health.
• Experience in upselling and cross-selling.
• Data-driven approach to customer health analysis.
• Excellent communication and presentation skills.
• Experience with customer success tools (e.g., Gainsight, Salesforce).

Benefits

• Competitive Compensation.
• Employee Equity Stock Program.
• Comprehensive Benefits Package including Medical, Dental, Vision.
• 401(k) Retirement Plan with Company Match.
• Flexible Time Off and Paid Holidays.
• Employee Assistance Program (EAP).
• Work/life balance and growth opportunities.