Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager, you will play a vital role in driving customer satisfaction and ensuring the success and retention of our clients.

In Short

• Develop and maintain strong relationships with assigned customers.
• Understand customer goals and align with our products.
• Engage with customers through onboarding and check-ins.
• Serve as a customer advocate within the company.
• Identify expansion opportunities within the customer base.
• Monitor customer health metrics and feedback.
• Provide product training and support to customers.
• Stay updated with industry trends and new product features.
• Collaborate with the sales team for upselling and renewals.
• Contribute to the improvement of customer success strategies.

Requirements

• MSP experience required.
• Experience in customer success or account management.
• Excellent interpersonal and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Results-oriented mindset focused on customer satisfaction.
• Technical aptitude for complex software applications.
• Self-motivated and proactive in a fast-paced environment.
• Strong organizational and project management skills.
• Familiarity with customer success platforms and CRM systems.
• A passion for technology and staying updated with trends.

Benefits

• Impact in a fast-growing startup environment.
• Collaborative and inclusive culture.
• Competitive compensation package, including equity options.
• Flexible work arrangements and supportive work-life balance.