Senior Customer Success Manager, Commercial - Remote

Overview

The Senior Customer Success Manager at 1Password plays a crucial role in ensuring customers derive maximum value from their investment in security and privacy. This position involves building long-term relationships and acting as a trusted advisor to customers.

In Short

• Manage a book of business in a SaaS or Tech Customer Success role.
• Engage with customers through strategic calls and communications.
• Support customer retention and drive adoption goals.
• Guide customers through their lifecycle with personalized recommendations.
• Collaborate with C-Level executives and diverse stakeholders.
• Utilize tools like Salesforce and Gainsight for tracking.
• Participate in customer engagement initiatives such as webinars.
• Identify growth opportunities within the customer base.
• Provide feedback to internal teams based on customer insights.
• Travel occasionally for in-person engagements.

Requirements

• Minimum 2+ years of experience in a Customer Success role.
• Strong communication skills via email, phone, and video calls.
• Experience in guiding customers in software utilization.
• Ability to navigate stakeholder needs effectively.
• Experience in managing revenue retention metrics.
• Comfortable with identifying growth opportunities.
• Optional experience with 1Password or similar tools.

Benefits

• Health and dental benefits.
• Generous paid time off policy.
• Equity grants for full-time employees.
• Retirement matching program.
• Paid volunteer days.