Customer Success Manager - Commercial - Remote

Overview

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users.

In Short

• Lead and drive implementation and usage of Skydio's technology for utility and emerging industries customers.
• Build scalable processes for customer on-boarding and post-sales success.
• Track and manage implementation projects for successful delivery.
• Develop healthy customer relationships through proactive support.
• Quantify product feedback to drive improvements.
• Create customer loyalty through account management.
• Advocate for commercial customers and their needs.
• Lead Quarterly Business Reviews and customer check-ins.
• Ensure expansions and renewals through proactive support.

Requirements

• Ability to travel 40% of the time.
• Ability to obtain Part 107 certificate.

Experience & Skills

• Proven track record of implementing new technology and interfacing with technical teams.
• Experience driving implementation and adoption of hardware or software.
• Excellent communication skills, both written and verbal.
• Experience with commercial Unmanned Aircraft Systems and related software.
• Proactive customer engagement skills.
• Collaboration with sales to ensure account expansions.

Benefits

• Competitive base salary.
• Equity in the form of stock options.
• Comprehensive benefits packages including health insurance.
• Paid vacation time, sick leave, and holiday pay.
• 401K savings plan.