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Customer Success Manager - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Success Manager at Zscaler, you will play a vital role in ensuring customers achieve their goals and fully leverage our technology.

In Short

  • Collaborate with internal and customer teams to drive product adoption.
  • Nurture strategic relationships with customer stakeholders.
  • Provide technical guidance and best practices for product use.
  • Align customer objectives with Zscaler’s solutions.
  • Manage and coordinate customer escalations effectively.

Requirements

  • 5+ years in Cloud Services, Networking, Security Solutions.
  • Experience in Network Security, including SD-WAN and VPNs.
  • Ability to troubleshoot network and performance issues.

Benefits

  • Various health plans.
  • Time off for vacation and sick leave.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and more!
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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