Customer Success Manager - Remote

Overview

Join our Fitness & Wellbeing vertical as a Customer Success Manager to make a real impact every day, managing existing customers and generating new leads.

In Short

• Manage existing customers and generate new leads.
• Respond to customer queries efficiently.
• Conduct proactive account management via calls and visits.
• Provide analysis and recommendations to improve business practices.
• Deliver training to clients both remotely and in-person.
• Resign clients post-contract.
• Create and analyze monthly reports.
• Build strong relationships with customers.
• Identify candidates for product migration.
• Upsell products to increase software MRR.

Requirements

• Entry-level Account Management or 1-2 years Customer Service experience.
• Experience in the fitness industry is preferred.
• Familiarity with Direct Debit payments and Club Management Systems.
• Desirable experience with Debitsuccess or Clubware.
• Passion for fitness and wellbeing.
• Proactive communication skills.
• Target-driven and self-motivated.
• High computer literacy, especially in Excel and Salesforce.

Benefits

• Opportunities for learning and career development.
• Collaborative team environment.
• 12 weeks Gender Neutral Paid Parental Leave.
• Unlimited access to LinkedIn Learning.
• Mental health support.
• Fully flexible work arrangements.