Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will engage with strategic customers, focusing on Cybersecurity as a service offering, ensuring satisfaction and maximizing customer value throughout the customer lifecycle.

In Short

• Manage named accounts for engagement and satisfaction.
• Establish key relationships within customer organizations.
• Develop joint success plans with customers.
• Deliver outstanding customer experiences to enhance brand promise.
• Monitor customer analytics and KPIs.
• Conduct regular business reviews.
• Coordinate activities across various teams for optimal customer experience.
• Maximize value and drive usage and adoption of services.
• Act as an escalation point for high-impact customer issues.
• Implement scalable programs and process improvements.
• Must be willing to travel.

Requirements

• 3+ years’ experience in customer success roles.
• Exceptional communication and relationship-building skills.
• Experience translating customer needs into business requirements.
• Ability to build strategic account plans with senior executives.
• Excellent organizational skills.
• Understanding of recurring revenue sales models.
• Solid technical acumen and strong cybersecurity knowledge.

Benefits

• Remote-first working model.
• Innovative and fun work environment.
• Diversity and inclusion networks.
• Annual charity initiatives and volunteer days.
• Global sustainability initiatives.
• Fitness and trivia competitions.
• Wellbeing days and webinars.