Customer Success Manager - Remote

Overview

The Customer Success Manager at Renaissance plays a crucial role in managing customer relationships, ensuring successful onboarding and product adoption, and driving customer satisfaction.

In Short

• Manage a portfolio of 50-70 customers.
• Support onboarding and drive adoption of products and services.
• Establish clear outcomes and markers for customers.
• Analyze data to proactively assist customers.
• Streamline internal communication for better customer experience.
• Promote product value and assist in upselling.
• Drive retention improvement initiatives.
• Contribute to crafting resources for the team.
• Track customer health using established tools.
• Optimize existing processes within the Customer Success team.

Requirements

• 3-5 years of experience in a customer-facing SaaS business.
• Ability to develop and implement strategic initiatives.
• Experience in leading organizational change initiatives.
• Demonstrated ability to set and monitor performance metrics.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Skill in building collaborative team environments.
• Commitment to customer satisfaction.
• Ability to thrive in a fast-paced environment.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision.
• Health Savings and Flexible Spending Accounts.
• 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Employee Assistance Programs.