Customer Success Manager - Remote

Overview

As a Customer Success Manager at Renaissance, you will be integral in ensuring customers achieve their desired outcomes through effective use of our educational technology solutions.

In Short

• Drive customer adoption, retention, and expansion.
• Build and manage relationships with key stakeholders.
• Develop communication strategies to monitor account health.
• Collaborate with sales, marketing, and product teams.
• Continuously learn about products and the competitive landscape.
• Anticipate customer needs and adapt plans accordingly.
• Strengthen relationships within assigned accounts.
• Curate success stories to enhance efficacy resources.

Requirements

• Strong relationship-building skills.
• Experience leading project implementations.
• Proactive and action-oriented mindset.
• Strong technical skills and software proficiency.
• Excellent verbal and written communication skills.
• Experience in Educational Administration and/or SaaS.
• Ability to travel 10-20% of the time.
• Experience with Salesforce and Microsoft Suite.

Benefits

• World Class Health Benefits: Medical, Dental, Vision.
• 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave and Milk Stork program.
• Tuition Reimbursement.
• Life & Disability Insurance.
• Employee Assistance Programs.