Customer Success Manager - Remote

Overview

SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.

In Short

• Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
• Ensure a successful and robust onboarding experience for all new Enterprise customers
• Develop and expand customer accounts by driving product usage and increasing user base in customer accounts
• Execute consulting projects with your customers
• Translate customer feedback into product requirements

Requirements

• 3+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
• Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
• Experience in project management and project methods
• 1+ year working knowledge with Gainsight or Totango
• Strong computer science fundamentals are preferred
• Exceptional English language skills, especially technical vocabulary

Benefits

• Connected remote work opportunity
• Collaboration with global sales, marketing, and product development teams