Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$150,000 - $180,000 USD/year

Overview

The Customer Success Manager (CSM) drives customer retention, growth, and value realization, acting as a trusted advisor to align customer needs with business goals.

In Short

  • Develop and execute success plans for customers.
  • Lead quarterly customer success reviews.
  • Drive adoption and engagement through various initiatives.
  • Own the renewal process for customer retention.
  • Collaborate with various teams to meet customer needs.
  • Address customer roadblocks and escalate as needed.
  • Identify and advocate for feature enhancements.
  • Expand customer relationships across multiple units.

Requirements

  • 5+ years in a customer-facing B2B SaaS role or engineering position.
  • Experience engaging senior directors in Fortune 500 companies.
  • Strong data-driven approach to account strategy.
  • Expertise in IT/OT priorities and industrial analytics.
  • Proven ability to manage renewals and drive expansion.

Benefits

  • Competitive salary plus equity incentives.
  • 12-week paid family leave.
  • Unlimited PTO.
  • Internet and mobile phone reimbursements.
  • Medical benefits and life insurance.
  • Short-term and long-term disability insurance.
  • Generous home office allowance.
  • Pet-friendly workspace.
  • Collaborative and positive work environment.
  • Certified as a great place to work.
Seeq logo

Seeq

Seeq is a remote-first company that specializes in data analytics software tailored for industrial process data, serving sectors such as pharmaceuticals, mining, and energy. Founded by experienced entrepreneurs, Seeq aims to provide innovative solutions that transform complex data into actionable insights, enhancing business profitability. The company prides itself on its collaborative culture, utilizing various digital tools to maintain strong team connections. Recognized as a great place to work, Seeq offers competitive salaries, equity incentives, and a range of benefits, fostering a supportive environment for its talented workforce.

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