Customer Success Manager - Remote

Overview

FireMon is looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth.

In Short

• Own large strategic accounts and drive customer satisfaction and engagement.
• Determine desired outcomes for customers and measure value delivered.
• Remove friction points along the customer journey.
• Partner with customers for implementation of best practices.
• Manage implementation projects and lead onboarding efforts.
• Act as a subject matter expert for customers post-implementation.
• Provide status updates on support and development tickets.
• Engage with customers to ensure high satisfaction and retention.
• Collaborate with internal teams to identify new opportunities.
• Exceed performance targets for retention and growth rates.

Requirements

• 4+ years in Customer Experience or Account Management in Network Security.
• Excellent communication and organization skills.
• Self-starter who can work well in teams or individually.
• Ability to explain technical subjects to non-technical personnel.
• Proven ability to build credibility with customers.
• Experience maintaining outcome-based relationships with customers.
• Passion for Security and Network Monitoring technologies.
• Bachelor's degree or equivalent experience.
• Willingness to travel based on customer needs.

Benefits

• Opportunity to work with leading edge technologies.
• Engagement with diverse customer accounts.
• Professional growth and development opportunities.
• Collaborative work environment.