Customer Success Manager - Remote

Overview

An experienced Customer Success Manager is needed to join Zscaler's global team, focusing on enhancing customer relationships and driving adoption of their security solutions.

In Short

• Own ongoing customer relationships and drive value.
• Conduct security and resilience audits.
• Deliver data-driven business reviews to demonstrate value.
• Mitigate challenges in deployment processes.
• Engage with customers both on-site and remotely.
• Minimum 2 years in Customer Success or Technical Account Management.
• Skills in Networking, IT Infrastructure, or Security required.
• Technical background in Internet and Security technologies preferred.
• Knowledge of Cyber Security is a plus.
• Work with enterprise accounts in a field-based capacity.

Requirements

• 2+ years in a customer-facing role.
• Experience in networking or security environments.
• Strong communication and relationship management skills.
• Ability to analyze and present operational data.
• Willingness to travel for customer visits.

Benefits

• Various health plans.
• Time off for vacation and sick leave.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!