Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Megaport will be the main point of contact for existing customers, focusing on post-sale relationships, service performance, renewals, upselling, and enhancing the overall customer experience.

In Short

• Act as the main contact for customer interactions post-sale.
• Focus on renewals and upselling opportunities.
• Collaborate with sales and solutions teams.
• Drive customer engagement and adoption of services.
• Champion customers throughout their journey.
• Analyze customer feedback to improve services.
• Maintain knowledge of Megaport products and services.
• Report on customer experience and growth opportunities.
• Work in a fast-paced environment.
• Collaborate with various internal teams for revenue growth.

Requirements

• 3+ years in Account Management or Customer Success.
• Experience in Enterprise software, Cloud SaaS, or Telecommunications.
• Strong communication and collaboration skills.
• Ability to identify customer needs and provide solutions.
• Experience in a consultative selling approach.
• Ability to work with cross-functional teams.
• Maintain records and reports focused on revenue retention.
• Experience with cloud solutions in enterprise environments is preferred.

Benefits

• Flexible working environments.
• 4 weeks paid annual leave.
• Birthday leave.
• Generous study and training allowance.
• Creative and fun workspaces.
• Motivated team of industry experts.
• Awards for celebrated success.
• Health and wellness program.