Customer Account Manager - Remote

Overview

The Customer Account Manager at Megaport will serve as a primary point of contact for a designated portfolio of customers, focusing on post-sales engagement and driving customer success.

In Short

• Collaborate with sales and solutions teams to manage customer accounts.
• Run proactive customer outreach programs to drive product adoption.
• Manage the renewal process to maximize customer retention.
• Act as a trusted advisor throughout the customer lifecycle.
• Nurture key accounts and identify growth opportunities.
• Track customer feedback and share insights for planning.
• Maintain product knowledge and advise on technology stack.
• Support revenue growth campaigns with sales and marketing.
• Improve customer experience based on feedback.
• Collaborate with cross-functional teams to resolve challenges.

Requirements

• 3+ years in Customer Success or Account Management.
• Strong commercial acumen with a consultative sales approach.
• Ability to thrive in fast-paced technical environments.
• Excellent verbal and written communication skills.
• Experience in identifying customer pain points and solutions.
• Proficient in using CRM platforms like Salesforce.
• Understanding of cloud and virtualized environments.
• Fluent in French and English, comfortable presenting to stakeholders.

Benefits

• Flexible working environments.
• Birthday Leave.
• Generous study and training allowance + 5 days paid study leave.
• Creative, fun, and contemporary workspaces.
• Motivated team of industry experts and new talent.
• Celebrated success with ‘Legend’ and ‘Kudos’ Awards.
• Health and wellness program.