Customer Account Manager - Remote

Overview

The Customer Account Manager is critical to driving retention, renewals, and expansion opportunities with Assent’s Customers. This role requires a high performing individual who is driven to succeed and thrives on challenges.

In Short

• Build and maintain strong relationships with assigned accounts.
• Proactively engage customers to manage renewals and mitigate churn.
• Identify opportunities for revenue expansion and upselling.
• Act as a trusted advisor to align products and services with customer needs.
• Collaborate with internal teams for seamless delivery of value.
• Meet or exceed targets for renewals and upsells.
• Maintain accurate records in CRM.
• 2+ years of customer service or sales experience in SaaS preferred.
• Excellent interpersonal and negotiation skills.
• Highly organized and results-oriented.

Requirements

• 2+ years previous customer service, business development or sales experience in SaaS preferred.
• Track record of driving customer retention and account growth.
• Excellent interpersonal skills.
• Exceptional negotiation and communication skills.
• Ability to articulate SaaS solutions.
• Proficiency with CRM tools.
• Highly organized, proactive, and results-oriented.

Benefits

• Flexible work options and wellness benefits.
• Comprehensive benefits packages.
• Competitive base salary and corporate bonus program.
• Retirement savings options.
• Professional development days.
• Volunteer days and corporate giving initiatives.
• Diversity and inclusion practices.