Customer Account Manager - Remote

Overview

Brightwheel aims to enable high quality early education for every child by providing teachers with more time with students and engaging parents in their development.

In Short

• Join a fully remote team passionate about early education.
• Focus on retaining SaaS revenue from current customers.
• Engage with customers to understand their needs and solve problems.
• Work in a competitive and collaborative environment.
• Be responsible for a portfolio of customers.
• Participate in phone calls with customers daily.
• Contribute to improving the world through education and technology.
• Thrive in a constantly evolving startup environment.
• Celebrate diversity and inclusion within the team.
• Ground decision-making in Leadership Principles.

Requirements

• Customer-focused mindset.
• Experience in a SaaS environment.
• Strong communication skills.
• Ability to solve problems effectively.
• Passion for education and technology.
• Curiosity and eagerness to learn.
• Ability to work in a fast-paced environment.
• Collaborative team player.
• Experience in customer retention strategies.
• Willingness to adapt to evolving roles and goals.

Benefits

• Work remotely from anywhere in the US.
• Be part of a passionate and talented team.
• Engage with a diverse group of customers.
• Opportunity to make a lasting impact in early education.
• Access to exceptional investor support.
• Participate in a culture that celebrates diversity.
• Work in a competitive and collaborative environment.
• Grounded in strong Leadership Principles.
• Opportunity for personal and professional growth.
• Contribute to a meaningful mission.