Customer Account Manager - Remote

Overview

As Customer Account Manager, you have the opportunity to serve, help, and guide auto repair shop owners in digitally transforming their businesses with Shopmonkey. In this position, you will help lead Shopmonkey’s customer expansion initiatives. You are responsible for building relationships with customers and driving adoption and engagement with key value-add products and features including the marketing suite.

In Short

• Grow new revenue by building relationships with high-potential prospective users
• Build and maintain a pipeline of high-quality opportunities
• Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
• Communicate accurate and realistic forecast information to the management team by ensuring our CRM is being utilized and managed effectively
• Learn tried and true SaaS sales strategies
• Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

Requirements

• 2+ years of sales experience, with a track record of top performance.
• Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
• Aptitude to operate in a highly ambiguous and fast-paced environment.
• A demonstrated passion for the startup community and new technology businesses.
• Thirst for personal growth, team player mentality, and willingness to teach and learn.
• Have a clear, professional, friendly and informative communication style
• Have a deep sense of empathy and experience in customer-facing roles
• Adapt quickly to changing priorities and evolving customer needs
• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

Benefits

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations
• Group volunteer efforts