Implementation Manager - Remote

Overview

An Implementation Manager at Shopmonkey will lead the customer implementation process, ensuring exceptional service and support while working remotely during U.S. East Coast hours.

In Short

• Serve as the main point of contact during a customer’s implementation process
• Deliver top tier customer service and support across all product areas
• Assist in training customers to ensure successful onboarding
• Coordinate deliverables with internal departments
• Communicate customized solutions for customer growth
• Learn about Shopmonkey products and the automotive industry

Requirements

• 2+ years of relevant experience preferred
• Professional and friendly communication style
• Exceptional project management skills
• Self-directed and highly motivated
• Thrive in a dynamic startup environment
• Bachelor’s degree preferred
• Familiarity with SaaS business models

Benefits

• Up to $750.00 for home office setup
• Health, dental, vision, and life insurance
• Short and long-term disability coverage
• Generous parental leave
• 401(k) available upon hire
• Flexible time off policy