IT Support & Operations Specialist - Remote

Overview

We are seeking a highly motivated IT Support and Operations Specialist to join our dynamic IT team. The successful candidate will be committed to providing excellent customer service, have a proactive approach to problem-solving and a strong understanding of current cloud-based technologies such as Okta, Google Workspace, MDM solutions, etc. You will play a key role in ensuring our IT services run smoothly, while providing outstanding support to our users and contributing to the overall success of our organization.

In Short

• Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.
• Support employees with software installations, configurations, and updates.
• Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.
• Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.
• Develop and implement IT asset lifecycle strategies, including upgrades and replacements.
• Maintain an IT support knowledge base, documenting common issues and resolutions.
• Manage user accounts, permissions, and access controls across IT systems.
• Contribute to IT projects and major initiatives, ensuring alignment with business needs.
• Work independently and collaborate across time zones in a highly autonomous environment.
• Excellent communication skills with a customer-first mindset.

Requirements

• 2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment.
• Experience with MDM solutions (Kandji, Hexnode, etc).
• Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom.
• Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning.
• Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta.
• Ability to document IT processes and contribute to a knowledge base for self-service support.
• Strong organizational skills with experience managing IT projects and process improvements.
• Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.
• Prior experience in a fast-growing software or tech startup environment.
• Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations.

Benefits

• Fully remote work with a home office setup stipend.
• Monthly phone/internet reimbursements.
• Virtual activities and in-person meet-ups.
• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date.
• Short term and long term disability benefits.
• Generous parental leave.
• 401(k) available upon hire.
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations.
• Group volunteer efforts.