Remote Otter LogoRemoteOtter

Support Operations Specialist - Remote

Posted 2 days ago

Overview

The Support Operations Specialist will be crucial in connecting community moderation with internal moderation operations, emphasizing strong analytical skills for ongoing process improvement through a hands-on approach.

In Short

  • Collaborate with internal and external teams
  • Track performance metrics
  • Improve moderation and frontline agent experience
  • Respond to escalations
  • Analyze data for process improvements
  • Assist in monitoring service delivery metrics
  • Conduct ad-hoc trending analysis
  • Participate in in-person Nextdoor events
  • Work on a rotating schedule from Tuesday to Saturday
  • Build in-person relationships with team members

Requirements

  • 4+ years experience in operations or compliance
  • Strong analytical skills
  • Ability to thrive in fast-paced environments
  • Excellent organization and time management skills
  • Strong interpersonal communication skills
  • Experience handling written customer escalations
  • Proficiency in data analysis tools
  • Familiarity with project management principles
  • Bachelor's degree preferred

Benefits

  • Competitive salary
  • Equity grant opportunities
  • Variety of health plans
  • Concierge care membership
  • Inclusive work environment

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