Support Operations Specialist - Remote

Overview

The Support Operations Specialist will be crucial in connecting community moderation with internal moderation operations, emphasizing strong analytical skills for ongoing process improvement through a hands-on approach.

In Short

• Collaborate with internal and external teams
• Track performance metrics
• Improve moderation and frontline agent experience
• Respond to escalations
• Analyze data for process improvements
• Assist in monitoring service delivery metrics
• Conduct ad-hoc trending analysis
• Participate in in-person Nextdoor events
• Work on a rotating schedule from Tuesday to Saturday
• Build in-person relationships with team members

Requirements

• 4+ years experience in operations or compliance
• Strong analytical skills
• Ability to thrive in fast-paced environments
• Excellent organization and time management skills
• Strong interpersonal communication skills
• Experience handling written customer escalations
• Proficiency in data analysis tools
• Familiarity with project management principles
• Bachelor's degree preferred

Benefits

• Competitive salary
• Equity grant opportunities
• Variety of health plans
• Concierge care membership
• Inclusive work environment