Remote Otter LogoRemoteOtter

Support Operations Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
CA, USA
$80,000 - $95,000/year

Overview

The Support Operations Specialist will be crucial in connecting community moderation with internal moderation operations, emphasizing strong analytical skills for ongoing process improvement through a hands-on approach.

In Short

  • Collaborate with internal and external teams
  • Track performance metrics
  • Improve moderation and frontline agent experience
  • Respond to escalations
  • Analyze data for process improvements
  • Assist in monitoring service delivery metrics
  • Conduct ad-hoc trending analysis
  • Participate in in-person Nextdoor events
  • Work on a rotating schedule from Tuesday to Saturday
  • Build in-person relationships with team members

Requirements

  • 4+ years experience in operations or compliance
  • Strong analytical skills
  • Ability to thrive in fast-paced environments
  • Excellent organization and time management skills
  • Strong interpersonal communication skills
  • Experience handling written customer escalations
  • Proficiency in data analysis tools
  • Familiarity with project management principles
  • Bachelor's degree preferred

Benefits

  • Competitive salary
  • Equity grant opportunities
  • Variety of health plans
  • Concierge care membership
  • Inclusive work environment

Nextdoor

Nextdoor

Nextdoor (NYSE: KIND) is a vital neighborhood network that connects neighbors, public agencies, and businesses across more than 340,000 neighborhoods in 11 countries. The company leverages innovative technology to enhance local community engagement, share important news, and foster neighborhood connections at scale. With a focus on building trusted relationships, Nextdoor's Account Management team collaborates with national and regional brands to deliver value to its community members through a diverse portfolio of advertising products. The company promotes a warm and inclusive work environment, embracing a hybrid employment model that supports both in-office and remote work, while striving to reflect the diversity of the communities it serves.

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