Implementation Manager - Remote

Overview

The Implementation Manager plays a critical role in driving the success of our fintech partners by owning the full implementation journey from contract signature through go-live.

In Short

• Own the full lifecycle of partner implementations from kickoff through go-live.
• Build and manage detailed project plans, timelines, and deliverables.
• Identify and manage risks, issues, and dependencies; escalate where necessary.
• Serve as the main point of contact for fintech partners during onboarding.
• Translate partner business and technical requirements into actionable internal deliverables.
• Provide clear, consistent communication to partners and stakeholders.
• Guide partners through API integrations, file exchanges (SFTP, JSON, XML), and testing.
• Coordinate UAT, production validation, and post-launch transition to relationship management.
• Create and maintain partner-facing documentation, playbooks, and guides.
• Manage implementation governance processes and milestones.

Requirements

• Familiarity with banking and fintech regulatory frameworks (KYC, AML, compliance).
• Proven ability to manage multiple concurrent projects with shifting priorities.
• Exceptional stakeholder management and communication skills.
• Proficiency with project management methodologies and tools (e.g., Notion, Jira, Asana, Confluence, Monday).
• Knowledge of payment rails (ACH, wires, RTP, book transfers, card networks).
• Technical aptitude with the ability to master new systems and concepts.
• Strong knowledge of API integrations, data mapping, and technical workflows.
• Ability to contribute to building scalable implementation frameworks.
• Strong problem-solving and analytical skills with attention to detail.

Benefits

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence.
• Be Un-Bankey – Be a forward thinker with a creative mindset.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly.
• Take Care of Each Other – Understand what it means to be a true team player.