Ops Program Manager III – FinOps-BaaS Partnerships - Remote

Overview

The Senior Operations Program Manager supports the bank’s BaaS partner ecosystem by analyzing reconciliation outputs, strengthening operational controls, and driving end-to-end solutions across partner programs. This role is ideal for someone who thrives in ambiguity, can independently structure complex problems, and produces clear deliverables. You will partner with FinOps, Partner Ops, Product, Engineering, Risk, and external fintechs to resolve issues, design workflows, and create documentation that ensures accuracy and operational readiness. While not performing daily reconciliations, you will step in when needed for escalations, onboarding, or coverage.

In Short

• Review, analyze, and validate reconciliation outputs prepared by the FinOps team.
• Investigate partner issues and translate ambiguity into clear requirements and process solutions.
• Perform deep-dive analyses using Excel and SQL to identify operational risks and trends.
• Partner with Product, Engineering, Risk, Compliance, and fintechs to understand file structures and data flows.
• Create polished SOPs, process flows, requirements, and exception-handling guides.
• Own initiatives from scoping to rollout, ensuring all workflows are repeatable and well-documented.
• Assess variances across FBO-to-GL and partner files.
• Support audits and exams through data validation and robust documentation.
• Develop templates to improve consistency of FinOps reporting.
• Build repeatable workflows to reduce friction and strengthen operational controls.

Requirements

• BaaS or fintech partner operations experience.
• Familiarity with FBO structures, GL accounting, and core systems.
• Experience with audits, exams, or SOX processes.
• Advanced Excel and basic SQL skills.
• Excellent documentation and communication skills.
• Comfortable working independently in a fast-paced environment.

Benefits

• Comprehensive medical coverage with multiple plans.
• Health Savings Account (HSA) with employer contributions.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Dental and Vision Insurance plans.
• 401(k) Retirement Plan with company matching.
• Generous vacation and sick leave policies.
• 11 paid holidays throughout the year.
• Life Insurance options available.
• Long-Term and Short-Term Disability coverage.
• Supplemental Benefits for extra financial support.