Implementation Manager - Remote

Overview

The Implementation Manager will play a pivotal role in driving the success of fintech and banking partners by overseeing the full onboarding and integration lifecycle.

In Short

• Own the end-to-end implementation process for partners, from kickoff to go-live.
• Build and manage detailed project plans, timelines, and deliverables while identifying and mitigating risks.
• Serve as the primary point of contact for partners throughout the onboarding journey.
• Translate partner business and technical requirements into actionable tasks for internal teams.
• Guide partners through API integrations, file exchanges, testing, and validation.
• Coordinate user acceptance testing, production validation, and post-launch transition to relationship management.
• Create and maintain partner-facing documentation, playbooks, and governance processes.
• Contribute to improving onboarding frameworks, templates, and automation for scalability.
• Provide feedback to product and engineering teams to enhance the platform and partner experience.

Requirements

• Bachelor’s degree in Business, Finance, Computer Science, Information Systems, or related field (or equivalent practical experience).
• 7+ years of experience in implementation management, client onboarding, or technical delivery within fintech, payments, BaaS, or banking.
• Familiarity with banking and fintech regulatory frameworks, including KYC and AML compliance.
• Proven ability to manage multiple concurrent projects with shifting priorities.
• Strong stakeholder management and communication skills for technical, compliance, and executive audiences.
• Proficiency with project management methodologies and tools such as Notion, Jira, Asana, Confluence, or Monday.
• Knowledge of payment rails (ACH, wires, RTP, card networks) and related funds and data flows.
• Technical aptitude with experience in API integrations, data mapping, and technical workflows.
• Ability to contribute to building scalable implementation frameworks with attention to detail and problem-solving skills.

Benefits

• Competitive salary range of $130,146 – $155,000 annually
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) with employer contributions
• Company-paid basic life insurance with optional supplemental coverage
• Short- and long-term disability coverage
• Retirement plan with company matching (401k)
• Generous paid time off and 11 paid holidays
• Opportunities for professional development and career growth
• Flexible and collaborative work environment