Customer Success Manager - Remote

Overview

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

In Short

• Customer Success Manager role focused on mid-level customers.
• Support customer product adoption and satisfaction.
• Work closely with Customer Experience teams.
• Drive customer growth and retention initiatives.
• Manage renewals and upsell strategies.
• Advocate for customer needs within the company.
• Provide product support and best practices guidance.
• Collaborate with cross-functional teams.
• Proactively resolve customer issues.
• Understand customer needs to suggest innovative solutions.

Requirements

• Customer-centric focus and understanding of nonprofit operations.
• 1+ years of experience in the nonprofit sector.
• Strong relationship-building skills.
• Proactive problem-solving abilities.
• Collaborative mindset for effective teamwork.
• Technical proficiency for product support.
• Sales acumen for identifying upsell opportunities.
• Project management skills to prioritize tasks.
• Experience with CRMs and email marketing technologies.
• Able to thrive in a fast-paced environment.

Benefits

• Market competitive pay.
• Employee recognition programs.
• 401(k) retirement plan with company matching.
• Unlimited PTO for work-life balance.
• Paid volunteer days and company holidays.
• Employer-contributed healthcare benefits.
• Paid parental leave for primary and secondary parents.
• Community events and company outings.