Customer Success Manager - Remote

Overview

This role will drive value of our “tech and low touch” customer experience for a large number of customers. You will deliver strategic outreach initiatives to connect our customers to great value and usage of Sophos suite of products, while reactively directing their follow-up needs to the relevant groups.

In Short

• Drive customer experience initiatives for Sophos products.
• Deliver strategic outreach to enhance customer value.
• Onboard and engage Sophos customers effectively.
• Reactively direct customer follow-up needs to appropriate groups.
• Help design and implement customer success models.
• Continuously evolve customer engagement strategies.
• Support over 28,000 organizations with their cybersecurity needs.
• Work within a global leader in cybersecurity solutions.
• Contribute to the growth and success of Sophos customers.
• Be part of a team that adapts to changes in customer needs.

Requirements

• Experience in customer success or related field.
• Strong communication and outreach skills.
• Ability to manage multiple customer relationships.
• Understanding of cybersecurity products and solutions.
• Proven track record in enhancing customer satisfaction.
• Ability to analyze customer needs and provide solutions.
• Collaborative mindset to work with different teams.
• Strong problem-solving skills.
• Adaptability to a fast-paced environment.
• Passion for technology and customer success.

Benefits

• Opportunity to work with a leading cybersecurity company.
• Dynamic work environment with a focus on innovation.
• Supportive team culture.
• Professional growth and development opportunities.
• Access to cutting-edge technology and solutions.
• Competitive salary and benefits package.
• Flexible working arrangements.
• Engagement in meaningful work that impacts customer success.
• Collaborate with experts in the field.
• Contribute to a mission-driven organization.