Customer Lifecycle Marketing Coordinator - Remote

Overview

Sophos is seeking a Customer Lifecycle Marketing Coordinator to join the Digital Customer Experience team, focusing on enhancing customer engagement and driving product adoption.

In Short

• Build and optimize campaigns across the customer lifecycle.
• Utilize data and segmentation for targeted messaging.
• Collaborate with Customer Success and Product teams.
• Track campaign performance and recommend improvements.
• Maintain campaign calendars and ensure data compliance.
• QA and test campaigns for accuracy and personalization.
• Contribute to customer engagement strategies on community platforms.

Requirements

• 2-4 years of experience in lifecycle or CRM marketing.
• Hands-on experience with marketing automation tools.
• Strong analytical skills to interpret data.
• Ability to manage multiple campaigns in a fast-paced environment.
• Excellent written and verbal communication skills.
• Collaborative mindset with eagerness to learn.
• Basic HTML/email editing knowledge preferred.
• Familiarity with customer success platforms is a plus.

Benefits

• Opportunity to work in a leading cybersecurity company.
• Collaborative team environment.
• Focus on customer engagement and product value.