Customer Success Manager - Remote

Overview

As a Customer Success Manager for the MavenAI product, you will play an important role in driving a seamless experience for our customers, ensuring they achieve their business objectives while using our software and platform.

In Short

• Build and nurture strong customer relationships.
• Drive customer retention and upselling opportunities.
• Collaborate with sales to identify growth areas.
• Ensure accurate customer data in CRM.
• Conduct regular business reviews with customers.
• Create client success plans.
• Collaborate with product and marketing teams.
• Participate in team meet-ups and retreats.
• Work in a fully remote environment.
• Join a growth-stage company with a strong balance sheet.

Requirements

• Minimum 1 year of Customer Success Management experience.
• Proven performance in achieving metrics.
• Strong communication and organizational skills.
• Ability to navigate complex relationships.
• Self-driven and independent worker.
• Collaborative team player.
• Agility in adapting to new scenarios.
• Creative problem-solving skills.
• Growth mindset and coachability.
• Ability to create great customer experiences.

Benefits

• 100% remote workplace.
• Competitive compensation.
• Stock options available.
• Open vacation policy.
• Medical, dental, and vision insurance.
• Paid disability and life insurance.
• 401k program.
• No a**hole policy.