Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will ensure that the client's journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services.

In Short

• Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards.
• Build strong, long-lasting customer relationships through regular communication and proactive support.
• Coordinate and help solve client or internal challenges.
• Manage client expectations for projects and solve problems with challenges, changes, and delays in delivery.
• Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved.
• Discover opportunities for project expansion.
• Engage with current and former professional services clients to develop future opportunities and repeat business.

Requirements

• 2+ years of experience in a Customer Success, Account Manager, or similar role that includes customer growth, success, and issue resolution.
• Background in the Consulting sector or Professional Services.
• Project Management Professional (PMP) Certification is highly desired.
• History of creating and upholding standards in delivering client success.
• Experience analyzing data and making meaningful deductions from the data.
• Understanding of major vendors and software in the HR space, especially HCMs, including Workday, SAP, Oracle, and others.

Benefits

• Opportunity for project expansion.
• Engagement with a diverse client base.
• Professional growth and development opportunities.
• Collaborative work environment.
• Potential for repeat business and client retention.