Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will foster strong relationships with clients, ensuring their satisfaction and success in utilizing our financial technology solutions.

In Short

• Primary point of contact for customers.
• Proactive communication and issue resolution.
• Guide clients through onboarding and training.
• Collaborate with cross-functional teams.
• Identify opportunities for customer advocacy.
• Gather client feedback for product improvement.
• Manage renewals and upsell opportunities.
• Strong understanding of financial concepts.
• Excellent communication and problem-solving skills.
• Customer-centric approach and adaptability.

Requirements

• Minimum of 2 years in a customer-facing role.
• Strong financial acumen and interest in industry trends.
• Knowledge of AML/Sanctions & Fraud Investigations.
• Excellent verbal and written communication skills.
• Proven problem-solving abilities.
• Collaboration skills with cross-functional teams.
• Proactive and customer-centric mindset.
• Flexibility to adapt to a dynamic environment.

Benefits

• Comprehensive benefits package.
• Empowering culture of inclusion and diversity.
• Opportunities for learning and growth.
• Flexible work environment.
• Supportive team dynamics.