Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager, you will lead customer engagement and shape strategic initiatives to drive customer success.

In Short

• Develop and nurture strategic partnerships with key clients.
• Oversee the entire customer lifecycle from onboarding to renewal.
• Engage with senior executives at client organizations.
• Provide mentorship to junior team members.
• Lead the development of a customer advocacy program.
• Collaborate with sales, product, and support teams.
• Identify opportunities for upselling and cross-selling.
• Gather business requirements for technical initiatives.

Requirements

• Minimum of 7 years in a customer-facing role.
• Leadership experience with cross-functional teams.
• Proven strategic thinking abilities.
• Advanced problem-solving skills.
• Exceptional communication and presentation skills.
• Innovative mindset focused on continuous improvement.
• Passionate about creating customer advocates.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours and remote work options.
• Comprehensive health benefits.
• Professional development opportunities.
• Inclusive and diverse work culture.