Customer Success Manager - Remote

Overview

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects.

In Short

• Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
• Understand the value of Cyara to the customer and articulate that through measurable ROI.
• Act as a program manager throughout the entire customer journey.
• Build adoption and value plans with customers for long-term success.
• Deliver insights based on customer usage to identify areas for improvement.
• Organize and host regular client check-in meetings and Executive Business Reviews.
• Identify new opportunities within the existing customer base for revenue growth.
• Travel may be required from time to time.

Requirements

• 5+ years of experience in a Customer Success Role.
• Experience managing large, multinational accounts.
• Strong program management skills.
• Proven track record of meeting and exceeding targets.
• Strong technical acumen to add value to customer discussions.
• Previous experience in a SaaS environment or telecoms is advantageous.
• Bachelor's degree in a related discipline is desirable.

Benefits

• Work in a dynamic, growing team.
• Opportunity to contribute to exceptional customer experiences.
• Fostering a workplace that champions diversity and inclusion.
• Continuous evaluation and enhancement of policies and practices.