Customer Success Manager - Remote

Posted 4 days ago

Customer Service

Full Time

Worldwide

$79,050 - $93,000 USD

Project Implementation

Cross-functional Collaboration

PIM

CPG

Retail

Overview

Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s customers in our Enterprise segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers.

In Short

Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.
Responsible for the adoption of all licensed products and ensures the customers are receiving business value and ROI.
Recommends and carries out joint strategic success and value plans with their portfolio of customers.
Performs business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future.
Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce.
Helps customers plan and execute a digital shelf program.
Evangelizes customer success stories and customer success systems and processes.

Requirements

3-5 years as a Customer Success Manager within a SaaS organization.
Proven track record of driving measurable customer outcomes and success.
Documented client health scores and utilization targets within a Customer Success tool.
Comfort handling a high volume of new and existing customers.
Experience navigating complex project implementations and/or programs.
Track record of leading technical conversations and persuading others.
Handled challenging or complex customers or situations.
Worked cross-functionally with sales, professional services, product and marketing peers.
Ability to navigate data, systems and people to find answers.
PIM, CPG or Retail experience a plus.

Benefits

Competitive and equitable market rates.
Performance-based compensation.
Equity in the form of stock options.
Health & medical benefits.
Flexible spending accounts.
Flexible PTO.
Opportunity for professional growth.
Inclusive company culture.
Support for diverse workforce.
Accommodations for persons with disabilities.

Salsify

Salsify is a leading company in the core commerce infrastructure sector, founded in 2012, that empowers brand manufacturers, distributors, and retailers across over 80 countries to excel on the digital shelf. With a focus on creating shopper-centric and frictionless commerce experiences, Salsify's innovative products enhance brand trust, product differentiation, and conversion rates, ultimately driving profitability and speed to market. The company collaborates with some of the world's largest brands, including Mars, L'Oreal, and Coca-Cola, and is committed to fostering an equitable, diverse, and inclusive culture. Headquartered in Boston, Massachusetts, with additional hubs in Lisbon and Sydney, Salsify values agility, curiosity, and passion in its fast-paced work environment.

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