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Customer Success Manager - Remote

Posted 2 days ago

Overview

Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s customers in our Enterprise segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers.

In Short

  • Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.
  • Responsible for the adoption of all licensed products and ensures the customers are receiving business value and ROI.
  • Recommends and carries out joint strategic success and value plans with their portfolio of customers.
  • Performs business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future.
  • Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce.
  • Helps customers plan and execute a digital shelf program.
  • Evangelizes customer success stories and customer success systems and processes.

Requirements

  • 3-5 years as a Customer Success Manager within a SaaS organization.
  • Proven track record of driving measurable customer outcomes and success.
  • Documented client health scores and utilization targets within a Customer Success tool.
  • Comfort handling a high volume of new and existing customers.
  • Experience navigating complex project implementations and/or programs.
  • Track record of leading technical conversations and persuading others.
  • Handled challenging or complex customers or situations.
  • Worked cross-functionally with sales, professional services, product and marketing peers.
  • Ability to navigate data, systems and people to find answers.
  • PIM, CPG or Retail experience a plus.

Benefits

  • Competitive and equitable market rates.
  • Performance-based compensation.
  • Equity in the form of stock options.
  • Health & medical benefits.
  • Flexible spending accounts.
  • Flexible PTO.
  • Opportunity for professional growth.
  • Inclusive company culture.
  • Support for diverse workforce.
  • Accommodations for persons with disabilities.

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