Customer Success Manager - Remote

Overview

Salsify is seeking a highly motivated, growth-focused, and results-driven Customer Success Manager to engage, enable and retain a portfolio of Salsify’s customers in our Enterprise segment. The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers.

In Short

• Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.
• Responsible for the adoption of all licensed products and ensures the customers are receiving business value and ROI.
• Recommends and carries out joint strategic success and value plans with their portfolio of customers.
• Performs business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future.
• Captures customer product feedback and enhancement requests metrics and KPIs and documents them in Salesforce.
• Helps customers plan and execute a digital shelf program.
• Evangelizes customer success stories and customer success systems and processes.

Requirements

• 3-5 years as a Customer Success Manager within a SaaS organization.
• Proven track record of driving measurable customer outcomes and success.
• Documented client health scores and utilization targets within a Customer Success tool.
• Comfort handling a high volume of new and existing customers.
• Experience navigating complex project implementations and/or programs.
• Track record of leading technical conversations and persuading others.
• Handled challenging or complex customers or situations.
• Worked cross-functionally with sales, professional services, product and marketing peers.
• Ability to navigate data, systems and people to find answers.
• PIM, CPG or Retail experience a plus.

Benefits

• Competitive and equitable market rates.
• Performance-based compensation.
• Equity in the form of stock options.
• Health & medical benefits.
• Flexible spending accounts.
• Flexible PTO.
• Opportunity for professional growth.
• Inclusive company culture.
• Support for diverse workforce.
• Accommodations for persons with disabilities.